Pharmacist counseling is a component that must be provided by pharmacists when dispensing drugs to patients. This includes one form of service in health institutions, namely pharmaceutical services. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with a view to improving the quality of life of patients. Assessment of the quality of pharmaceutical services can be done based on patient satisfaction. In this study, patient satisfaction with pharmacist counseling services can be done using the SERVQUAL model which has 5 dimensions, namely tangible dimensions (real evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). This study aims to review the most prominent results on these 5 dimensions and with a total of 40 respondents in the form of several questions (questionnaires). Based on the implementation of pharmacist counseling in services to patients at the Muizzah clinic using the SERVQUAL model, it was found that of the 5 dimensions the highest was the assurance value of 90.1%. Many patients expect the competence of pharmacists to instill trust and confidence in patients, such as the performance of pharmacists who are competent, professional and are expected to provide input to the clinic to improve the quality of service for each patient.

Pneumonia merupakan infeksi saluran pernafasan bagian bawah yang disebabkan oleh bakteri, virus atau jamur dan merupakan masalah utama di bidang kesehatan di negara berkembang maupun negara maju. Antibiotik merupakan pilihan utama dalam pengobatan pneumonia yang disebabkan oleh bakteri. Terapi antibiotik yang rasional dalam pengobatan pneumonia merupakan alasan penting perlunya dilakukan analisis farmakoekonomi. Penelitian ini bertujuan untuk mengetahui gambaran biaya pada terapi pneumonia, proporsi komponen biaya, obat/kombinasi obat yang memiliki efektivitas optimal dan biaya terendah. Penelitian yang dilakukan merupakan penelitian deskriftif non eksperimental dengan pengambilan data secara retrospektif dengan metode analisis cost consequences. Data yang diambil adalah data pasien dengan diagnosa utama pneumonia yang dirawat inap dan sesuai kriteria inklusi dan eksklusi. Hasil penelitian menunjukkan 57 pasien memenuhi kriteria inklusi dan eksklusi. Pasien pneumonia didominasi usia 0-18 tahun (85,96%) dan berjenis kelamin laki-laki dengan rata-rata lama perawatan 3 hari. Proporsi biaya obat (33,00%) dengan antibiotik (14,00%) dan obat suportif/non antibiotik (19,00%). Biaya pengobatan merupakan komponen biaya tertinggi dari seluruh komponen biaya pada pengobatan pneumonia. Biaya terapi penyakit pneumonia tanpa penyakit penyerta antara Rp. 185.808-1.248.018. Biaya terapi penyakit pneumonia dengan penyakit penyerta antara Rp. 249.700-501.939. Obat antibiotik yang paling optimal digunakan pada pasien tanpa penyakit penyerta yaitu kombinasi gentamicin-amoksisilin-ceftriaxon. Obat antibiotik yang paling optimal digunakan pada pasien dengan penyakit penyerta yaitu kombinasi cefotaxim-ceftriaxon. Biaya pengobatan merupakan komponen biaya tertinggi dari seluruh komponen biaya pada pengobatan pneumonia dan antibiotik yang paling optimal digunakan yaitu kombinasi gentamicin-amoksisilin-ceftriaxon (pasien tanpa penyakit penyerta) dan kombinasi cefotaxim-ceftriaxon (pasien dengan penyakit penyerta).

Pharmacist counseling is a component that must be provided by pharmacists when dispensing drugs to patients. This includes one form of service in health institutions, namely pharmaceutical services. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with a view to improving the quality of life of patients. Assessment of the quality of pharmaceutical services can be done based on patient satisfaction. In this study, patient satisfaction with pharmacist counseling services can be done using the SERVQUAL model which has 5 dimensions, namely tangible dimensions (real evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). This study aims to review the most prominent results on these 5 dimensions and with a total of 40 respondents in the form of several questions (questionnaires). Based on the implementation of pharmacist counseling in services to patients at the Muizzah clinic using the SERVQUAL model, it was found that of the 5 dimensions the highest was the assurance value of 90.1%. Many patients expect the competence of pharmacists to instill trust and confidence in patients, such as the performance of pharmacists who are competent, professional and are expected to provide input to the clinic to improve the quality of service for each patient.