Abstract-This paper seeks to present an overview of Quality Assurance (QA) issues, trends and challenges in higher education. To assist with this task, various issues pertaining to quality assurance experienced at the University of South Africa (Unisa) will be used to illustrate some of the issues raised where deemed appropriate. Emphasis is on issues that are relevant to the management of quality in relation to student support at Unisa. The paper intends to not only demonstrate a case for a need for QA management in higher education but to also identify possible areas where improvements can be made to the way QA systems are being managed in Higher Education.Index Terms-Higher education, management of quality, quality assurance, quality of service, student support.

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