Designing a better prepaid solar electricity service for rural Indian villages 7 6 03 GATHERING INSIGHTS 3.1/ Making sense of the field research results 3.2/ Participant stories 3.3/ Findings and insights the entrepreneur ' s role 3.3.1/ Entrepreneurs are a key link in the Boond service understanding the meters 3.3.2/ The account balance is all that matters 3.3.3/ Meter reading is often delegated to others with greater literacy skills 3.3.4/ The meter placement hinders engagement with service 3.3.5/ Opportunities for mobile phones to facilitate the service 3.3.6/ Insights into literacy: exploring context with props energy use decisions 3.3.7/ Boond is one part of a larger household energy mix 3.3.8/ Despite satisfaction with prepaid electricity, kerosene use continues 3.3.9/ Boond is perceived as more costly than it actually is 3.4/ Findings and insights conclusion 04 DESIGN PROPOSAL 4.1/ The design process 4.1.

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