Data were collected among 159 consecutive new patients in a walk-in clinic. Patients were given an appointment for a subsequent visit after the initial clinical diagnostic interview, and 61% completed their referral. A long waiting list and a diagnosis of depressive neurosis were significantly associated with drop-out. Possible forms of follow-up are suggested.

Information was collected from 158 consecutive new patients attending a Walk-in Clinic. Patients were called for a subsequent visit for a detailed interview. Thirty-nine percent did not report for the second interview. Suitability of &dquo;Customer approach&dquo; for both completers and drop-outs was examined. &dquo;Customer approach&dquo; correlated significantly with the &dquo;outcome measures&dquo; even when the patient became a drop-out. A greater number of completers felt that their problems had been understood and they had been helped during their first visit. Positive responses among the completers, under the category of &dquo;outcome measures&dquo;, were significantly different from those of the

Famlly members have become primary caretakers for a large proportion of mentally LU adults. Famfly as a unit takes care * Psychiatric Social Worker. Department Psychiatric Social Work.

No abstract