The paper is devoted to the development of approaches for the improvement of quality of hotel services on innovative basis. It has been established that in the market of hotel services, innovations are being introduced successfully for the purpose of attracting as many customers as possible. All this ensures development of new technologies of constructing hotels, appearance of new market segments satisfying a diverse demand of visitors. It has been proved that to improve the quality of hotel services, it is necessary to develop a strategy and tactics of development of hotel business on innovative basis. It has been determined that introduction of innovations must be realised both at the level of the state and at the level of separate hotels. Further innovative growth will allow improving the quality of hotel services in the world market of hotel real estate. However, this is possible in case of normalization of the economic and political situation in the country and creation of conditions for investment attractiveness in hotel business.

No abstract

This paper seeks to provide an analysis of the key economic-legal aspects of hotel service provision in present-day conditions. It is established that currently there are at least three steps that could be taken to enhance the provision of hotel services: (1) holding parliamentary hearings on the development of the tourism and hotel sectors with participation from relevant specialists; (2) introducing uniform rules for hotel classification based on the rules developed by UNWTO and establishing hotel categories based on Hotelstars Union, a hotel rating system developed by the HOTREC; (3) designating an agency that will issue hotel categorization certificates and will operate within the framework of government authorities. It is proven that the quality of hotel services must be in keeping with the terms of the hotel services agreement. However, the issue of responsibility in the area of provision of hotel services is complicated by the existence of numerous laws and regulations providing for this type of responsibility.

The current stage of development of the hospitality industry dictates the need to find the most ef-fective ways of educating personnel, including on the base of universities. This article proposes a model of practice-oriented training using the technology of educational and research design in the direction of education 43.03.03 Hotel business.

No abstract