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This study aimed at identifying the impact of strategic leadership dimensions, such as defining strategic direction, investing strategic capabilities, and implementing balanced organisational supervision, on the organisational ambidexterity dimension at the King Abdullah II Design and Development Bureau (KADDB). The sample consisted of the directors at top and middle management at KADDB, totalling 92 directors. Further, a questionnaire was used as a tool for data collection through Google Forms for the convenience of data collection and edition. 86 valid questionnaires were retrieved before the analytical descriptive approach was used, and, following this, data analysation and hypotheses tests were carried out according to the descriptive statistic measures and statistical analysis program Smart PLS v. 3. The results indicated high relative importance of the strategic leadership and organisational ambidexterity at KADDB, and, notably, a statistically significant impact of strategic leadership was approved on organisational ambidexterity at KADDB at the significant level (P ≤ 0.05). This significant impact was approved for all the dimensions of strategic leadership except for the dimension ‘promoting human capital’. In light of the findings, the researchers recommended that KADDB should: improve organisational ambidexterity and its activities (exploration and exploitation) by organising special steering committees for this purpose within the business development department at KADDB; pay more attention to environmental scanning; balance the patterns of results-based monitoring and control; empower employees; and, finally, improve the current recruitment, promotion, and reward systems.

The study aimed at analysing the impact of Enterprise Resources Planning (ERP) system effectiveness on achieving better organizational performance in the Hashemite foundation for human development by analysing the effectiveness dimensions of ERP system (Information quality, System quality, User satisfaction). In order to achieve the study goal the researchers has designed questionnaire to collect preliminary data, consisting of 25 paragraphs and distributed to the members of the study sample. The study sample contains the entire department that uses ERP in the Jordanian Hashemite fund for human development. The study found a significant relationship between effectiveness of ERP and their combined impact on organizational performance

The essence of the information technology revolution and in particular, Information Communication Technology (ICT) is the opportunity offered for companies to choose how they interact with their customers. This research paper investigates the influence of Customer Relationship Management (CRM) factors benefiting from information communication technology on (CRM) performance. The results suggest that the three elements have positive relationships with CRM performance. Questionnaires numbered at 330 have been distributed to 110 public shareholding companies (PSCs) in four economic sectors in Jordan; banking, service, industrial, and insurance. The findings further suggest that CRM performance mediates the effects of marketing orientation, IT investment and mass customization on customer network effect.