Purpose Digital preservation requires new skills and collaboration among library staff to maintain long-term access to information resources. Digital content and digital technologies pose a serious challenge to information institutions to continue to select, preserve and access information resources. However, there is an urgent need to increase awareness of the new trends in the partnership between research communities and academic libraries; there is also a need for new digital preservation-related skills among librarians. Therefore, this research aims to investigate the benefits, importance, requirements and challenges of digital preservation in academic libraries in Jordan.Design/methodology/approach A questionnaire was disseminated to 150 library staff working at the 10 public universities in Jordan, with 133 questionnaires suitable to analyze with a response rate of (88.6%).Findings The results indicate a moderate perception of the benefits and importance of digital preservation, as well as the requirements and challenges in academic libraries in Jordan to carry out the digital preservation process. This indicated the importance of increasing the academic libraries' – specifically academic libraries in Jordan – awareness of the vast and important benefits of digital preservation to maintain long-term access to information. It was noted that factors such as sex, experience, educational level and specialization did not affect the results.Practical implications The findings will provide insights for other academic libraries on how to plan and develop preservation policies to maintain access to information.Social implications Access to information is a human right that contributes to the advocacy of sustainable development, and hence, digital preservation can facilitate long-term availability and accessibility to information.Originality/value This paper provides insights and practical solutions for academic libraries in response to technological development and the change requirements. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.