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This article is the result of a master's thesis and has a general objective to know the actions and care practices carried out by the psychosocial program CAPS AD III-Gurupi/TO, with the families of users of alcohol and other drugs. This research is qualitative, having as the methodology the qualitative analysis of Bardin. Data collection includes participant observation, the Continuous Cursive Record Reporting technique (RCCC) and specific interviews with the multi-professional team, users and user families included in the program. The observa -tions were made in activities developed in the psychosocial program and in-home visits. Therefore, four home interviews with families, five interviews with users and six interviews with professionals of the program are presented here. Through the analysis of data and results, it was possible to identify the points that make working with families difficult. The research found in the work of the CAPS, greater emphasis on harm reduction and medicalization, little emphasis on social reintegration. Thus, it is concluded that the CAPS ADIII-Gurupi presents relevant aspects in the accomplishment of the work as the commitment of the multi-professional team, the adequate physical space and the professional qualification.