As a relatively new area, Kubu Raya district has managed to implement good public services especially in the field of licensing, this is

As an archipelago country, most of Indonesia’s country are located on the sea. Due to this geographic position, illegal fishing becomes an important issue that threatens the country’s maritime security. To solve this issue, the government of Indonesia has implemented "ship sinking policy" since 2014. This research aims to explore the social and economic consequences of "ship-sinking policy" at the local level. A single case study was used to identify and explore the social and economic consequences of the policy in Sebatik Island, Nunukan district, North Kalimantan. The case of Sebatik was unique as the island is located at the border Indonesia and Malaysia and its historical conflict between two countries and its communities. Our findings highlighted the economic benefits of the policy as production value of fish captured by Sebatik fisherman significantly increased following the policy. We also found strengthening bargaining position of fish market on the island following the policy. Keywords: Ship Sinking Policy, Maritime Security, Maritime Border Zone Abstrak Sebagai negara kepulauan yang sebagian besar wilayah perbatasannya berada di laut, illegal fishing merupakan salah satu isu penting yang dihadapi Indonesia. Untuk mengatasi isu tersebut, sejak tahun 2014 Pemerintah Indonesia telah mengimplementasikan kebijakan penenggelaman kapal. Penelitian ini bertujuan untuk menganalisis bagaimana konsekuensi sosial ekonomi dari kebijakan “penenggelaman kapal, khususnya terhadap masyarakat lokal. Studi kasus tunggal digunakan untuk mengidentifikasi dan menganalisis konsekuensi sosial ekonomi dari kebijakan penenggelaman kapal di Sebatik, Kabupaten Nunukan, Provinsi Kalimantan Utara. Kasus di Sebatik dianggap unik, karena pulau ini terletak diperbatasan Indonesia dan Malaysia serta memiliki konflik historis, baik antar negara secara umum, maupun masyarakatnya secara khusus. Dari hasil temuan diketahui bahwa manfaat ekonomi dari kebijakan penenggelaman kapal yang dirasakan oleh masyarakat adalah meningkatnya nilai produksi ikan yang ditangkap oleh nelayan Sebatik secara signifikan. Konsekuensi lain yang muncul dari kebijakan penenggelaman kapal adalah adanya penguatan posisi tawar pasar ikan Pulau Sebatik. Kata Kunci: Kebijakan Penenggelaman Kapal, Kemanan Laut, Zona Perbatasan Laut

Increasing service user satisfaction levels is a goal for public service providers. Service user satisfaction surveys are often conducted to describe the level of service user satisfaction that services provided. However, service providers are less able to utilize the results of the surveys to conducting innovation or breakthroughs to improve service user satisfaction. This study used an explorative approach to analyze the level of satisfaction for service users in four public health centers (Puskesmas) in Bontang City, Indonesia. The method used was two stages survey of 1,449 respondents throughout 2019. The complaint in the first survey was the basis for innovating improvements in public services by using the concept of rapid innovation. The results showed that with the short-term innovations that had been implemented, there had been a significant increase in public satisfaction with the services of the Puskesmas.

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