Purpose – Analysis of the reasons for cyber exclusion of the elderly and a statistical illustration of this phenomenon in Poland Research method – Literature review, analysis of current statistical data, synthesis. Results – The introduction of modern ICT-based solutions can significantly help older people to remain independent and maintain a high quality of life. This is facilitated by strategic initiatives funded by the European Union, encouraging public units to take action to increase digital competences in society. Originality / value / implications / recommendations – Highlighting the role of public governance units in creating an ecosystem of support for building access to ICTs and increasing digital competence.