The adoption of business processes (BP) can help healthcare providers in structuring the way information systems and people have to interact. Business process management (BPM) is a methodology that structures a way of representing system processes. At the same time, the human resources are organized in identified or implicit structures that allows individuals to exchange information either related to their work function or not. Nevertheless, the human organizations structure and communication channels are not, up to now, fully captured by the information systems. It may lead to losing part of the useful information exchanged by participants. Accordingly, this article focuses on multi-agent solutions representing social networks in the healthcare domain associated with BPM of patient pathways. The purpose is to study the feasibility of combining BP with agent-based models in order to better improve performance, manage resources, and ensure coordination between them.

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Healthcare organizations are facing huge daily challenges which led them trying to give the best solutions in order to manage their resources and deliver a best quality of services. The recent adoption of Business Process Management (BPM) in healthcare organizations is dealing with the development of performance indicators in this domain to help healthcare providers structuring the interaction of information between systems and people. Moreover, there are a lot of available methods and tools for BPM that afford different manners to simulate models. Nevertheless in these process models, the resource handling is frequently missing or it is defined in a simplistic way. In this paper, we present the application of BPM in healthcare sector, using the Business Process Model and Notation (BPMN), coupled with a multidimensional Agent Based Model (ABM) of multidimensional organizational network of resources and geographical positioned population on a territory.