Changes in consumer behavior require companies to rethink their marketing strategies, especially in the digital marketing era. The Covid-19 pandemic has suppressed the marketing performance of MSMEs in a negative direction, so MSMEs need to improve their marketing strategies towards the concept of digital marketing. This study aims to analyze the role of the digital marketing platform, marketing orientation and entrepreneur orientation on the marketing performance of MSMEs during the Covid-19 pandemic in North Aceh Regency. This research is survey research with a sampling approach, the number of samples used in this study is 131 MSME actors in North Aceh Regency which are determined by purposive sampling. The data were analyzed using the Structural Equational Modeling (SEM) software Amos. Based on a survey of marketing managers and MSME managers, this study shows that MSMEs face various internal and external pressures to adopt digital marketing platforms as a medium to improve their marketing. This can be seen from the low perception of respondents on the influence of the entrepreneurial orientation variable on marketing performance. However, in this case, MSME Marketing Performance is influenced by digital marketing and marketing orientation, each coefficient value for digital marketing is 0.215 and CR 3.387 (P-Value 0.000 < 0.05) and marketing orientation is 0.621 and CR 8.466 (P-Value 0.000 < 0.05). ). The involvement of digital marketing and marketing orientation in MSMEs is expected to increase the company's performance and income. To increase digital marketing engagement, MSME actors who focus on relationship-based interactions with their customers through various digital marketing platforms and on-line buying and selling sites are still expected. This research shows how some companies outside of MSMEs have achieved this. This study makes an important contribution in improving the marketing performance of MSMEs through the relationship of digital marketing platforms, customer orientation and entrepreneurial orientation.

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The purpose of this paper is to investigate the influence of corporate social responsibility (CSR) Keywords: CSR, brand image, functional brand image, emotional brand image, brand loyalty AbstrakTujuan dari artikel ini adalah untuk mengetahui pengaruh tanggung jawab sosial perusahaan (CSR) terhadap citra merek dan loyalitas merek pelanggan pada industri hotel. Suatu refleksi model persamaan struktural (SEM) dikembangkan untuk menguji hipotesis penelitian. Penelitian ini diuji dengan menggunakan data yang dikumpulkan dari sampel pelanggan hotel Indonesia. Survei dilakukan, dan responden terdiri dari pelanggan industri hotel di Indonesia. Terdapat 310 kuesioner yang dapat digunakan untuk menganalisis dengan metode yang diterapkan termasuk analisis statistik deskriptif, analisis validitas dan reliabilitas, analisis korelasi, dan analisis pemodelan persamaan struktural (SEM). Hasil penelitian menunjukkan bahwa CSR berpengaruh signifikan terhadap citra merek fungsional, citra merek emosional dan loyalitas merek pelanggan, serta citra merek fungsional dan citra merek emosional memiliki pengaruh yang kuat terhadap loyalitas pelanggan. Oleh karena itu, perusahaan harus secara khusus fokus pada faktor-faktor ini dalam rangka membangun hubungan jangka panjang dan saling menguntungkan dengan pelanggan serta menciptakan loyalitas sebagai keunggulan kompetitif di pasar.Kata kunci: CSR, citra merek, citra merek fungsional, citra merek emosional, loyalitas merek JEL: M30, M31, G39

This research analyzes the relationship between value co-creation behavior, perceived service quality, customer satisfaction and customer loyalty, using a Service-Dominant logic (SD logic) theoretical framework. Using structural equation modeling, the study examines a sample of 350 online product communities in Indonesia. The empirical analysis provides conclusive evidence that the value co-creation behavior has an influence on the perceived service quality and customer satisfaction. It also confirms that perceived service quality and customer satisfaction have an influence on customer loyalty. To ensure an effective value co-creation process, firms need to motivate their customers to participate.

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