Public trust in health information is essential to ensure that preventative strategies to reduce the transmission of COVID-19 are accepted and followed. This study explored the way Swiss people accessed and consumed news and information about the coronavirus from different channels, and the role media plays in public trust during the pandemic. Based on a study of 442 randomly assigned participants in French-speaking regions, we examined the following four questions: (1) What are the news sources and platforms and how are they used? (2) How does the public rate the trustworthiness of these sources and platforms? (3) To what extent does the public perceive that these sources and platforms are provided inaccurate information? (4) What roles do these sources and platforms play in the pandemic? Implications are discussed in the conclusion based on our findings.
Trust has long been considered an important factor that affects the relation between people and news. However, with the increasing amount of information online, as well as new digital tools and services, this relation has changed, everyone can create content, anytime and anywhere. Therefore, being able to identify and distinguish reliable sources of information online becomes a challenge for the public. In this paper, we focus on providing a digital labelling solution for journalistic contents to enhance the readers' trust in the media by using design science method. Focus group interviews were conducted to examine reader's trust perceptions in news contents and their opinions on the trust labelling mechanism. Discussion results helped us to build a list of trust indicators which were used in our labelling distribution system for news content evaluation. Finally, we designed and developed an intermedia certification system to distribute the labelling on trust news contents. Obtained evaluation results confirmed the utility of our system and provided support to readers in identification of the reliable news content.
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