Due to the outbreak of COVID-19 different forms of anxiety disorder have been seen in the mindset of people all around the world. This study aims to examine a structural relationship between ‘COVID-19 phobia’ and career anxiety among the workforce from the perspective of a developing country. This study collected survey data using a structured questionnaire by applying the scales of ‘COVID-19 Phobia’ and career anxiety. Study results reveal that the factors of the ‘COVID-19 phobia’ have a substantial influence on generating career-related anxiety among the workforce. Study results can play a vital role for the policymakers to formulate long-term policies to retrieve the world's economy. This study combined the concept of specific phobia and general anxiety disorder (GAD) to figure out how the global pandemic impacted peoples' mindsets and create career anxiety. The study results have theoretical and practical implications in many folds.

ABSTRACT

The mobile telecommunication market in Bangladesh has already been saturated. In this matured market every company wants to protect their customer from being switched to their competitors. On the other hand, every company tries to attract the competitor's customer. In this situation it is very important to understand every detail of the customers switching behavior. This study was intended to identify the factors affecting brand switching behavior as well as the factors which create the switching barrier.

Dhaka is the capital city of Bangladesh. A notable number of people have to go to and return from Dhaka every day. Most of the people use bus service. The situation of Dhaka-Pabna route bus service is not exception of this. Gradually the number of customer as well as service provider is increasing in this route. As a result, the service providers are facing competition to attract and retain customer. Measuring customer satisfaction is very important in attracting and retaining customer. This study was intended to identify service quality attributes in the long route public bus transit service and measure the customer satisfaction by surveying a number of 250 respondents. Finding shows that, overall 13% customers are very satisfied, 48% customers are somewhat satisfied, 32% customers are somewhat dissatisfied and 7% customers are very dissatisfied. Some recommendations are also provided to attract and retain customer.

No abstract