TurkeyThis study explores the role of three types of customer participation (mental, emotional and physical) on service failure perceptions of customers. Based on 472 scenariobased online surveys, it is established that customer participation in the service (co-production) causes customers to produce softer/milder responses after experiencing a service failure, though there are variations according to the type of participation. In general, customer participation in the service reduces customers' tendency to make complaints to hotel management, writing negative comments on Internet blogs and the intention to leave the hotel.
Girişimciliği etkileyen birçok çevresel faktör olduğu gibi bu faktörlerden biri de cinsiyettir. Çalışmanın amacı girişimcilik özelliklerinde cinsiyete göre bir farklılaşma olup olmadığını tespit etmektir. Bu kapsamda çalışmada girişimcilik özelliklerini ölçen bir anket formu kullanılmış ve bu şekilde elde edilen veriler analiz edilerek sonuçlar ortaya konulmuştur. Çalışmanın sonucuna göre çalışmanın örnekleminde yer alan kadın ve erkek girişimcilerin bazı özellikleri benzeştiği, bazı özelliklerinde farklılaştığı görülmektedir. Çalışmada girişimcilik risk alma, vizyon, yüksek başarı güdüsü ve iletişim becerisi cinsiyetlere göre farlılaşmadığı görülmektedir. Ancak girişimcilik özelliklerinden özgüven, belirsizliğe karşı tolerans, bağımsızlık, fırsatları değerlendirme, yenilikçilik, kararlılık, liderlik yönü ve içsel kontrol özelliklerinde cinsiyet açısından anlamlı farklılıklar bulunduğu görülmektedir.
How is seen entrance of women into business life by man and which type of pressures are implemented to women entrepreneurs were needed to be as research topic, so this study was done. The questionnaire included both entrepreneurship quailites and difficulties which were faced by woman entrepreneurs. Analyses were done by entering data to SPSS 20.0 programme datafile. It is seen that being innovative and having high self confidence are became prominent characteristics in question which is related to the quailites which must entrepreneurs have. It is also seen that they used mainly equity in establishment of their businesses, and made use of KOSGEB and Micro credit possibilites very little. .It is seen that there is not significant differences between various demographic attributes with entrepreneur skills and oppression with initiative barriers of woman entrepreneurs. The result of this study is expected to promote and encourage woman entrepreneur candidates.
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