Volunteers provide an essential complement to the professional healthcare team by tending to the non-medical needs of patients, thereby enhancing the patient experience. By better understanding the role and resulting benefits of involving volunteers in cancer care, healthcare professionals and volunteers can work synergistically to improve the quality of care for patients.

By incorporating the lessons we have learned from this study, we believe that the lay navigation competency framework serves as a useful model for selecting, training, and supporting competent navigators.

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