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It is currently a pressing problem to identify quality not only

The liberalization of transport market brings various effects, which in the context of the assessment of synergies can affect in different ways the company, a customer as such, and transport undertakings operating on the railway transport market as well. This paper provides an innovative perspective on the relationship between liberalization and synergy, defining new types of synergies that have not yet been monitored in the conditions of railway transport. This approach is interesting because of the possibility of assessing the operation of railway undertakings in the open transport market. The eminent is characteristic of integration type synergies and emergence type synergies in relation to railway transport, as well as the breakdown of synergies in relation to the customer and carrier.

This article is focused on research results within logistics systems in railway transport application. These views strive to encourage modern process-oriented management approaches that should be applied for supporting carriers’ competitiveness on the transport market. It emphasises the importance of their using and permanent monitoring of quality services. Facing tough competition from other means of transport, railway carriers should be able to provide their customers with a full range of well-prepared transport services. Process-oriented model, solved in the research, verified in practice, can be used in a uniform manner. It is unified and thus applicable in different branches and types of business.