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La preparación de pedidos o picking es un proceso clave dentro de la gestión de almacenes por su impacto sobre los costes operativos y por la alta repercusión en la calidad de los pedidos. Por este motivo las compañías prestan especial atención a esta actividad, intensificando esfuerzos para optimizarla y lograr reducir costos y garantizar la satisfacción del cliente simultáneamente. El presente ar tículo pretende identificar las problemáticas del picking de empresas industriales y de distribución, así como establecer la relación de dichas dificultades con las técnicas de gestión y tecnologías disponibles. El método investigador utilizado ha sido el estudio Delphi.

Manufacturers have the challenge to increase productivity given complex manufacturing environments. A source that provides substantial levels of productivity is the overall equipment effectiveness (OEE) metric, which is an indicator to improve not only equipment utilization; but also the overall manufacturing operations, because of the valuable information that comes from the availability, performance and quality rates. Although information technologies have been introduced, companies use manually recorder data and have complicated measurement procedures. As a consequence, inaccurate information is generated and opportunities to improve productivity are missed. This paper presents a continuous improvement framework based on Lean manufacturing philosophy, operated by a system of wireless devices to support the real time equipment performance metrics. In order to validate the framework, results of a case study are exposed.