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This report discusses the application of biometrics in the area of e-government. Emphasis is on the choice of a specific and useful biometric template. In this paper, we suggest that the integration of biometric finger vein technology into an egovernment portal will increase security by improving the user authentication. Stress is placed on finger vein technology as a tool which provides continuous and integrated security. The hypothesis is that it is a universal management solution to the problem of identity protection in e-government access.

The implementation of specialized software in the business supports the processes related to production and employees' activities, and those providing quick access to the necessary information between branches. The need for better business management and closer interaction with customers via the internet underpins the modern CRM systems development. Detailed research of existing CRM systems has established the necessity to design and implement a modern system specialized for the needs of agricultural machinery users in Bulgaria. The report presents a CRM system developed to facilitate information exchange, rapid customer service, synchronization of activities in order to increase agricultural machinery sales with better marketing.

The main focus of attention in this paper is the access to websites of leading regional, national and world museums. Their accessibility from desktop and mobile devices is hereby evaluated. The paper covers a detailed analysis of the mobile operating systems, their market share in Bulgaria and the opportunities they offer to the users. The need for contemporary cultural and historical heritage websites which maintain lighter but fully-functioning mobile versions, facilitating and making their access from portable devices easier, is also wellgrounded here.