This paper is to demonstrate the awareness of blind spot area in heavy goods vehicles (HGV) towards the road user. A blind spot is an area or zone that cannot be directly observe by the driver. Usually, the weaknesses in the blind spot area resulted in accident between the vehicle as many drivers did not alert or have awareness on the blind spot area especially in heavy goods vehicle. The objective of this paper is to identify the awareness on the blind spot area in heavy goods vehicles to the road users. To achieve the objective, a questionnaire survey has been conducted to the road user. About 100 drivers randomly pick to answer the survey and they are consisting of non-truck drivers that drive a car, van and motorcycle. The results reveal that even the respondents know about the blind spot in heavy good vehicle, but the awareness in the of blind spot area still less where they mistake on the exact location of blind spot. Typically, the only zone that they know as the blind spot for heavy goods vehicle is at the back area. Therefore, it is suggested that the government to improve the awareness of blind spot areas within the drivers through restructure the system inside driving school by give more attention on the blind spot for heavy goods vehicle, make a campaign on the awareness of blind spot in heavy goods vehicle to remind again the road users about the area of blind spots, and establish a standard direct vision in heavy goods vehicle. Keywords: Blind spot, heavy good

This research has studied the level of awareness among the private car drivers in Masai Johor towards the usage of natural gas vehicle (NGV) as an alternative fuel to gasoline and diesel. The awareness of  the private car drivers as the biggest community of the road users, would help in reducing air pollution, greenhouse effect and at the same time contributes to green environment. On the other hand, the lack of awareness on the usage of NGV as an alternative fuel would remain the dependency on gasoline or diesel which in long run would produce harmful pollutants to environment and diminish the fossil fuel supply in future. This research is intended to find out the level of awareness on the usage of NGV and also to find out the factors that contribute to the lack of NGV users in Masai Johor. Research is carried out using both qualitative and quantitative method where questionnaires, interviews and observation have been done in collecting the data. From the study, the researcher has found out that most of the private car drivers in Masai Johor are aware of the NGV as an alternative fuel but only small numbers of them have been using the NGV due to some constraints and having bad perceptions on the NGV.  NGV is not just a cost saving, but also could reduce air pollution and proven to be among the best alternative fuel which indirectly reduces the dependency on gasoline and diesel thus create better and healthy environment.

This research explores the function of Customer Service (CS) in Third-Party Logistics (3PL) companies and their efficiency levels. Many 3PL companies rely on the performance of its CS department as the windows of contact between external customers and internal customers. Despite the critical function of CS in 3PL companies, less attention is given on the development and progress of the CS area. Poor CS performance leads to miscommunication among internal departments, suppliers and worst its customers. This situation, if prolonged, will give a high toll in operations cost and the company’s reputation in the industry. While companies with excellent CS team retain, more extended customers’ relationship and support derived from reliable services and trust experienced by customers with less additional or unexpected operations cost occurrence. The first objective of this study is to identify the factors influencing the CS efficiency and the second objective determined the level of efficiency of CS in 3PL companies. A thorough archival data were compiled and observed from previous studies conducted in this field. Interviews were conducted with selective respondents from 3PL companies located in Johor Bahru to measure CS efficiency. The findings of this research revealed each companies’ CS team performance and recommended areas for future improvements.