This study aims to investigate communication satisfaction (CS) and work-life balance (WLB) among employees in hotels. Additionally, it aims to identify their impact on employee turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire. A stratified random sampling technique is employed to select the hotels from five regions. Correlation and regression tests are used to test the impact of two independent variables; CS and WLB on one dependent variable; ETI. Results indicated that communication climate, supervisory communication, co-workers communication, organizational integration, personal feedback and media quality are essential dimension of CS that influence significantly and negatively on ETI. The study also found that schedule flexibility, job autonomy and manger's support are essential dimensions of WLB that influence significantly and negatively on ETI.

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In view of the role of strategic management, the current study aims to identify the impact of three elements of strategic management on innovation practices in the hotel industry. Through applying stratified random sampling techniques, data was collected from 77 hotel managers via a structured questionnaire, and the hypothesized relationships were tested using SPSS software . Results emphasized that each element of strategic management namely; strategy formulation, strategy implementation and strategy evaluation has a positive and significant impact on innovation practices. Despite the relevant findings, there is a future need for more in-depth research on the impacts of strategic management on innovation and how barriers can be overcome within this industry. Indeed, such findings contribute in providing implications for hotel seniors and middle-level managers and recommend them to formulate and implement and evaluate strategies effectively at corporate level in order to gain high levels of innovation that keeping their hotels competitive.

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