COVID-19 pandemic has surprised many organizations, this condition has an impact on changing the work culture of organizations. The role of information technology has proven to be the chosen solution for maintaining organizational performance. The main objective of this study is to explore the challenges and opportunities for e-leadership. The main focus of the study is directed at educational organizations and small and medium enterprises in Indonesia. A qualitative approach is used to interview informants scattered in several regions in Indonesia by information technology mediation. An important finding in this paper is that many organizations are not ready to face this condition so that the role of e-leadership is very effective for organizations to maintain the organizations performance and leaders can change their leadership style through social learning and overcome the challenges they must face to become e-leader. In addition, we also find that female leaders tend to be superior to men as e-leader, especially in terms of information technology skills and the use of social media. This paper concludes that e-leadership can be created by leaders who can overcome challenges and seize opportunities to build competitive advantage strategies.

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Penelitian yang mengkaji antara metode pembelajaran tur studi dan etnografi relatif sangat terbatas khususnya dalam konteks Indonesia. Penelitian ini mengkaji pemahaman mahasiswa terhadap etnografi Papua dan tantangan melakukan tur studi etnografi berdasarkan refleksi terhadap model pembelajaran ini. Partisipan dalam penelitian adalah mahasiswa Universitas Yapis Papua, Jayapura, yang berpartisipasi dalam program tur studi ke Museum Lokabudaya, Universitas Cenderawasih. Penelitian mengadopsi penelitian kualitatif dengan metode grounded theory. Data dikumpulkan melalui wawancara dan observasi. Analisis data dilakukan melalui proses pengkodean dengan pendekatan induktif dan dengan bantuan software NVivo (12). Hasil dari analisis data membentuk beberapa kategori di antaranya budaya dan konteks (pemahaman budaya lokal), eksplorasi budaya dan keterhubungan, serta melihat budaya dalam perspektif berbeda. Hasil penelitian juga memberi gambaran tantangan tur studi berdasarkan refleksi partisipan. Kesimpulan, partisipan menunjukkan transformasi pemahaman budaya dan nilai-nilai yang lebih luas dengan tidak hanya berfokus pada budaya dan suku yang ditampilkan di museum, tetapi juga menghubungkan dengan budaya yang dibawa dan melekat pada diri partisipan. Meskipun demikian, fungsi kontrol dalam tur studi merupakan kelemahan terbesar dan dapat memberi pengaruh terhadap hasil dan tujuan pembelajaran.

This study aims to analyze the role of trust in mediating informal learning on customer behavior to use electronic banking in one of the cities in Eastern Indonesia. The sampling technique used in this study was purposive sampling. Data was collected by giving questionnaires directly to respondents. The total sample that can be further analyzed is 110 respondents. Data analysis using Structural Equation Modeling - SEM using the AMOS program. The results show that trust is proven to mediate informal learning on customer behavior to use electronic banking. Based on the three findings of this study, it appears that trust can fully mediate the relationship between informal learning and the actual behavior of customers in using electronic banking. Based on the results of this study, the trust variable is very important in predicting customer behavior. Therefore, service providers need to understand customer trust and this information can only be obtained through ordinary research results.