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Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.

<p><span lang="EN-US">A consultation is an act of discussing a certain issue between two or more parties. Consultation is considered very important especially in the context of higher education. The Novel Coronavirus 2019 (COVID-19) pandemic has shifted the education paradigm into digital dependency, including consultation management between students and academicians. However, a lack of studies has been conducted on the roles of self-efficacy towards user behavioral intention to use online consultation management systems in the aftermath of a pandemic. Therefore, the purpose of this research is to investigate the relationship between self-efficacy and user behavioral intention to use an online consultation management system. In terms of respondents, 270 students were selected based on convenience sampling. Findings were analyzed using statistical package for social sciences (SPSS) version 26 and SmartPLS version 3.2.8. Hence, this research revealed that proposed hypotheses were all supported. Self-efficacy has a positive and significant relationship with perceived usefulness and perceived ease of use. On the other hand, both perceived usefulness and ease of use were found positively influence attitude towards using online consultation management system.</span></p>

Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.

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