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Abstract:The banking crises, which have occurred both in transition economies and developing countries in the last ten years, have strengthened conviction about the importance of a stable and well regulated banking system. Therefore, choosing the right and suitable strategy is crucial for the performance improvement of the banks. The balanced scorecard (BSC) provides an enterprise view of an organisation's overall performance. The model of this study is tested on a sample of experts in a private bank, a semi-private bank and a state-owned bank in Iran. In this study, used for strategy and BSC measuring indexes were ranked in banking industry by using fuzzy analytic hierarchy process and fuzzy TOPSIS. Results show that among strategy banks in Iran, the brand reputation is more important. The results obtained from both methods indicate that private bank is more significant than semi-private bank and state-owned bank in banking.

Nowadays, knowledge plays a Basic Role in achievement of strategic objectives and gains a competitive advantage. So, recognition organizational factors affecting on correct implementation knowledge management process, is one of the most important considerations in this area. This study investigated the influence of organizational factors on knowledge management process. To assess these factors, views of 150 managers and employees were taken by method stratified random sampling. The questionnaire used in this study. For measurement reliability used Cronbach's alpha and validity measure by getting opinion of management professor and experts in the field. The results showed that the tools have validity and reliability. The methodology that was used to test the hypothesis including the correlation and regression analysis, and finally, multiple regressions is used. Results showed that organizational culture, organizational structure and technology used in the company effected by the knowledge management process.

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