The aftermath of the 1990 Middle East war and the region′s
subsequent exposure to Western technologies and lifestyles has
contributed to an accelerated opening up of Arabic culture to Western
ideas. Often relegated to a secondary role in the Arab culture, changing
market conditions have helped increase the importance of many marketing
functions and, in particular, personal selling. Given the increased
importance of personal selling in a high context culture, such as that
of Saudi Arabia, the development of a qualified salesforce should
significantly improve a firm′s competitive position. This exploratory
study examined the extent to which sales training philosophies and
practices differ between Saudi Arabia and the United States. Findings
reveal the limited extent of Saudi sales training programmes and offer
insight into the future development of marketing and sales training in
this Arab culture as well as implications for both Arab and foreign
businesses.
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