Small and medium enterprises (SMEs) have been recognized as an engine for the economy and a generator of employment and growth. However, SMEs are affected by the challenges from the business environment which influence their performance. The competitive and market conditions have force the organization to seek long term success by achieving excellence in the business. The literature shows that there are many factors that can lead to the operational excellence including the internal and external environment factors. The objective of the study is to investigate the factors that influencing the operational excellence on SMEs sectors. The literature shows that the study on operational excellence for the SMEs sectors remains unclear. Literature indicates that there is a need for a study in the context of Malaysian SMEs sectors.

It is evident that there has been a rapid growth of electronic commerce and online shopping. Hence, this study examined the effect of selected antecedents and risk factors on online purchase behaviour in Malaysia under the premise of an adapted stimulus–organism–response (SOR) model. This study used a cross-sectional design to collect data from 330 selected respondents from Peninsular Malaysia. The findings revealed that the age of consumers, as well as perceived after-sales risk, financial risk, psychological risk, and social risk, had a significant effect on the online purchase behaviour in Malaysia. Apart from enriching the existing body of knowledge, this study offers several significant practical implications. Based on the findings, it is recommended that the government and online businesses should focus on Generation Y, who are known to be more tech-savvy, through policies and programmes in order to reduce the various types of perceived risks associated with online transactions. It is believed that this effort could enhance online consumerism among the residents of Malaysia.

This study explores the underlying factors among SMEs that explain their intentions to use cloud accounting system in Malaysia. This study is motivated by the fact that SMEs are considered as significant economic players and an influential source of national and local economic growth. However, looking at high failure rate for Malaysian SMEs, more research should concern on supporting their business operation especially with regard to accounting or financial management. Based on the literature on this field as well as the concept in Unified Theory of Acceptance and Use of Technology (UTAUT) this study establishes a conceptual model that incorporate additional perceived security to the original four explanatory variables of UTAUT: performance expectancy, effort expectancy, social influence and facilitating condition. Hence, this paper proposes a conceptual framework of a modified UTAUT model with factors towards user intention to use cloud accounting system in Malaysia.

The manufacturing sector in Malaysia has been recognized as an important sector due to its significant contribution toward the nation's economic growth. This sector is the most significant contributor to total exports of the country and the second largest contributor to the gross domestic product (GDP). However, the total shares of Malaysia's manufacturing exports in the world market declined due to competitive and globalized market condition. Consequently, it is essential to investigate the factors that affect operational excellence to remain competitive and achieving excellence in the business. This study aims to examine the internal and external environmental factors that affect the operational excellence in the Malaysian SMEs manufacturing sector. The literature have demonstrated that an investigation on operational excellence lacks particularly in Malaysian SMEs sector. In addition, the impact of internal and external environmental factors on operational excellence has received little attention in the literature especially in the SMEs sector. Therefore, the conceptual model has been developed based on a comprehensive review of the previous study. This paper presents a conceptual framework that investigates the internal and external environmental factors that affect operational excellence as well as their relationship on operational excellence in the Malaysian SMEs manufacturing sector. The contribution of this paper is to identify the influence of internal and external environmental factors towards the operational excellence. Thus, this study proposed a conceptual framework for SMEs manufacturing sectors in Malaysia.

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