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Norms and normative multiagent systems have become the subjects of interest for many researchers. Such interest is caused by the need for agents to exploit the norms in enhancing their performance in a community. The term norm is used to characterize the behaviours of community members. The concept of normative multiagent systems is used to facilitate collaboration and coordination among social groups of agents. Many researches have been conducted on norms that investigate the fundamental concepts, definitions, classification, and types of norms and normative multiagent systems including normative architectures and normative processes. However, very few researches have been found to comprehensively study and analyze the literature in advancing the current state of norms and normative multiagent systems. Consequently, this paper attempts to present the current state of research on norms and normative multiagent systems and propose a norm's life cycle model based on the review of the literature. Subsequently, this paper highlights the significant areas for future work.

This article describes how the Internet of Things (IoT) is a new paradigm shift in information technology (IT). The IoT manifests the phenomenon of ubiquitous computing when objects or ‘things' are connected to the Internet providing automated services related to the things. However, few studies investigated the acceptance of these services by customers. Consequently, the purpose of this article is to investigate the factors that affect the acceptance and use of the IoT services by customers of telecommunication companies in Jordan. A total of 176 respondents participate in this study and the collected data is analyzed using SPSS. The findings indicate that behavioral intention significantly affects the use behavior of IoT services. In addition, IT knowledge is the most important factor that affects the behavioral intention followed by other factors.

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