Putrajaya is a new federal administrative capital of Malaysia which has been set to achieve a 70% share of all travels by public transport in the city area. However, the current modal split between the public transport and private transport is 15 : 85. In order to understand travelers' willingness to use the public transport, a conceptual model has been developed to determine the factors that affect them to use the public transport instead of travelling in their own cars. Various variables such as service quality, environmental impact, attitude, and behavior intention were analyzed and tested using structural equation model (SEM). Results indicate that the service quality and attitude are found to have positive effects on the behavioral intention of taking the public transport. Other than this, this study also shows that the service quality and environmental impact have some positive influences on the attitude to using the public transport. However, environmental impact has no significant, positive, and direct effect on behavioral intention. The results of this study demonstrate that the model that was developed is useful in predicting the public transport and it could provide a more complete understanding of behavioral intention towards public transport use.

This research aimed to use the extended theory of planned behaviour (TPB) to determine whether it can explain users' intention to use the bus-based park-and-ride (P&R) facilities in Putrajaya, Malaysia. This research introduced a new predictor related to the use of P&R facilities, namely trust. The survey involved 437 respondents. A structural equation model is used to show that trust positively influence the attitude and perceived behavioural control (PBC) towards the use of P&R facilities. However, the intention to use P&R facilities is not profoundly influenced by trust and subjective norm. Results also revealed that attitude, subjective norm, and PBC have a strong positive influence on the intention to use P&R facilities. In addition, several policy recommendations are discussed in this study. All things considered, the theory of planned behaviour was able to predict users' intention to use P&R facilities in Malaysia. It is hoped that this research would increase researchers' interest in conducting further investigation in this field and that the model is beneficial to service providers in helping them identify the factors that increase the number of P&R users.

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