The Regional Technical Implementation Unit of the Tresna Werdha Social Home for the Elderly of Natar South Lampung does not yet have a systematic calculation, which can be a parameter of the quality level of each service. This study develops a system to solve the problem of the calculation gap between perceptions and expectations in determining the quality level of each service, namely the Decision Support System using the Simple Multi-Attribute Rating Technique Method (SMART) and Fuzzy Service Quality. The results showed that the SMART method obtained an accuracy rate of 85.71%, 75.00% Precision, 100% Recall, and 100% Specificity, while the Fuzzy Service Quality method obtained an accuracy rate of 71.43%, 66.67% Precision, 66.67% Recall, and 75.00% Specificity. So that the Simple Multi-Attribute Rating Technique Method (SMART Method) is superior, so it is more appropriate to solve the problem of decision-making on the level of service quality at the Regional Technical Implementation Unit of the Tresna Werdha Elderly Social Home, Natar South Lampung.

The purpose of this research is to apply the 2019 Cobit Framework to build an IT Governance design in Instidla. This research belongs to the type of descriptive qualitative research. The method used in making this system is to analyze the relationship of the state of the data and collect data by field research methods, namely by conducting interviews, literature studies and questionnaires. Based on the results of the capability level obtained and the target level as expected, it can be concluded that the gap analysis in the APO01 process is at level 1, which means that the Instidla process more or less achieves its objectives through the implementation of a series of activities that are incomplete or not very organized.