Anbar 2001). Online shopping is cheaper in some parts of the retail sector, access to website with fast access, finding products, price comparisons, 24/7 shopping opportunity, gift and discount days make e-commerce attractive (Uğur 2016). In addition to its attractive features, some negativities are experienced and these situations cause customers to hesitate to shop online and avoid using it (Demirel 2010).In this study, examining the factors of electronic commerce affecting the use of online shopping websites is among the most important aims of the research. The purpose of this research is to evaluate the aspects of online shopping that need to be improved for customers during the pandemic. Issues such as shipping and tracking, website security, customer satisfaction, ease of use, which have an important place in the e-commerce ecosystem, need to be improved in order to determine customer