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Purpose In the current competitive world of business, it is important that every individual strives to be competitive to elevate his/her life status and creates a bright-looking future. The purpose of this study is to lay emphasis on the Jordanian hospitality industry in light of the investigation as to how organizational commitment, leadership style and organizational culture influence organizational citizen behavior (OCB) with the moderating role of job satisfaction in the relationship. Design/methodology/approach The study explores the determinants based on the responses obtained from the employees working in five-star hotels in Jordan. A small sample was exposed to SPSS software analysis for instrument validity, reliability and data normality. Findings The study validated the reliability of the instrument in conducting a preliminary study, obtaining reasonable normality and highly reliable coefficients of measures (0.753-0.938). Originality/value The study validated the effectiveness of the instrument that examined different specific antecedents of OCB.

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In this study, an instrument for measuring system quality was examined for analyzing the acceptance of the e-learning system in higher education in Jordan. This study thereby obtained twenty-four system quality items from prior studies and different industries, and these were modified according to the e-learning industry. The items were validated by experts, and a pilot study was then executed with 150 randomly chosen students from three Jordanian public universities as participants for this study. Five dimensions (i.e., adaptability, availability, reliability, response time, and usability) were created using the Exploratory Factor Analysis (EFA), and internal reliability was achieved for the five dimensions.

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