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ABSTRACT.Medium-sized academic libraries have been experimenting with the use of paraprofessionals in reference services for over twenty years. The University of Dayton participated in the WisconsinOhio Reference Evaluation Program (WOREP) in 1988 and in 1997, one year after implementing a reference model using paraprofessionals. The factors influencing the development of a new model of reference, a description of the model, training procedures, and the evaluation results are described.

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