The tourism and hospitality sectors contribute significantly to the Indonesian economy. Meanwhile, COVID-19 affects these sectors. During the pandemic, the Indonesian government applied quarantine regulations at designated hotels to support its tourism industry. Since COVID-19 is becoming endemic and travel bans are being relaxed, hotel satisfaction becomes a crucial factor in quarantine hotels. If guests have a positive experience while staying at these hotels, they are likely to return for a staycation or vacation in the near future. The study examined 4856 reviews from Google reviews on 15 quarantine hotels in Indonesia. Following word frequency calculations in a matrix, UCINET 6.0 is used to analyze the network centrality and perform CONCOR analysis. The CONCOR analysis categorizes the review data into five categories. As quantitative analysis was performed, exploratory factor analysis was grouped into six variables: tangible, assurance, frontline, accommodation, quarantine, and location. As a result, tangible, assurance, and frontline negatively impacted guest satisfaction. Furthermore, three other variables: accommodation, quarantine, location, which have a positive influence, will lead to increased trust from inbound travelers. For managerial implication, results allow managers of quarantine hotels in Indonesia to focus more on improving tangible, assurance, and frontline factors.

The objective of this study was to obtain the views of muslim international student about importance of halal food. This study was conducted in South Korean cities having muslim international students. The research design used was qualitative conducted with interview and field study with participant sample of international students in South Korea. The results showed the key themes explanation of halal food, importance of halal food, halal food price. More specifically, the results presented that among all students answer that they must eat halal food. They have to eat halal food as in rules in their religious tenet. Besides that, this was is considered not just because of the rule, but also purposing their healthy, where they highly perceive that halal food also mean hygienic food. From the discussion, it can be concluded that even the halal price is expensive, and it is not a big deal for muslim. They will buy it even it’s expensive. The results practically useful for local and international marketers to assess their marketing to muslim consumer in non-muslim countries as it will be good opportunity for marketers to gain some profit by sell halal food and increasing the product price.

Singapore relies heavily on the tourism industry, which was severely affected by COVID-19. During the early phase of the pandemic, the Singapore government created a campaign reassuring locals and encouraging them to “travel” within Singapore. During the pandemic, travelers’ focus shifted to pandemic-related topics. This study examined 8441 customer textual reviews from seven luxury hotels in the Marina Bay area through Google Travel derived from SCTM 3.0. In order to determine the new attributes affecting customer satisfaction, this study used UCINET 6.0 and Text2Data as part of text mining. Subsequently, SPSS was used for descriptive analysis and regression analysis to identify the relationship between the attributes in the customer textual reviews and the overall satisfaction of the customers. The results showed that all the attributes were significant in terms of overall customer satisfaction, with three attributes, sentiment polarity, readability, and word length, positively affecting overall customer satisfaction. Through social media and online platforms, consumers express their thoughts and feelings about online reviews of many products and services. With the adopted methodology, the industry may be able to benefit from this abundance of information in order to adjust strategies and increase financial benefits post-COVID-19.