In information systems (IS) research, Information Technology Service Management (ITSM) has become a popular research area among IS and management researchers as a result of industry push and the development and advancement of research in service sciences. From academic perspective, a growing number of papers have been published addressing many aspects of ITSM issues. This paper presents the results based on a study of comprehensive review of publications in ITSM from 2000 to 2010. A total of 152 research papers from leading information systems (IS) journals and conference proceedings were identified, categorized and analyzed from the perspectives of reference discipline, theoretical foundation, research method, level of analysis, and research topic. The findings suggest five primary conclusions: 1) there is generally a lack of theoretically driven researches; 2) the field is still improving, with a growing number of published papers dealing with the development of concepts, constructs, models, methods and implementations for theory formalization; 3) ITSM performance issues, justifications, and IT Infrastructure Library (ITIL) topics are among the most popular topics of research; 4) ITSM researchers do not seem to consider research at an individual level; 5) the most popular research method was the conceptual orientation. Recommendations for future research in ITSM are presented and articulated.

Social media use around the word is growing rapidly and governments similar to private sector firms are endeavoring to employ social media for a variety of purposes. Current research

Data describing physicians’ and patients’ perspectives towards immune thrombocytopenia (ITP) management and impact of disease in Iran are limited. This ITP World Impact Survey was conducted between October 2019 and October 2020. Of the 114 patients included in the survey, 17 were aged ≤18 years. Forty-seven physicians, including 22 pediatric hematologists, participated in the survey. Fatigue and anxiety around stable platelet counts were frequent patient-reported symptoms at diagnosis and at survey completion. According to physicians, “watch-and-wait” was the preferred treatment option for mean (standard deviation) proportion of 50.1 (24.1) and 48.6 (21.8) of their adult and pediatric patients, respectively, following first diagnosis. Per adult and pediatric hematologists, the most prescribed treatments for newly diagnosed patients based on available answers were steroids (100%, n = 20/20; 89%, n = 16/18), respectively. Forty percent of adult (n = 10/25) and 38% of pediatric hematologists (n = 8/21) reported that ITP reduced patients’ quality of life. Energy levels (46%, n = 52/112) and ability to concentrate on everyday activities (42%, n = 47/113) were the most affected aspects of patients' lives. This I-WISh study in Iran underlined the negative impact of ITP on patients.