Este artigo descreve a metodologia utilizada na iniciativa de melhoria de processos de software da Rightway Consultoria & Sistemas objetivando alcançar o nível F do MR-MPS em conjunto com práticas ágeis da metodologia ágil Scrum. Este artigo apresenta ainda as fases do processo padrão de desenvolvimento contendo as práticas da metodologia Scrum e os desafios e as lições aprendidas na implementação de cada processo previsto pelo MPS.BR em um ambiente ágil.

Software process performance analysis is a challenge for software organizations that aim to achieve higher levels of maturity models and quality standards, as it usually depends on knowledge of quantitative and statistical techniques, and experience with software processes and in the organizational context. This paper presents a knowledge-based environment proposed for supporting software organizations during the execution of process performance analysis. This environment aims to provide a body of knowledge and a set of activities and tasks for software process performance, which will be executed based on rules that guide the user during the execution of this analysis. The initial body of knowledge of this environment was collected and the set of activities and tasks was identified. The environment tools and their communication are also shown in this paper.Keywords-software process quality; software process performance analysis; high maturity; knowledge management; knowledge-based system

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Background: Process performance analysis is a key step for implementing continuous improvement in software organizations. However, the knowledge to execute such analysis is not trivial and the person responsible to executing it must be provided with appropriate support. Aim: This paper presents a knowledge-based environment, named SPEAKER, proposed for supporting software organizations during the execution of process performance analysis. SPEAKER comprises a body of knowledge and a set of activities and tasks for software process performance analysis along with supporting tools to executing these activities and tasks. Method: We conducted an informal literature reviews and a systematic mapping study, which provided basic requirements for the proposed environment. We implemented the SPEAKER environment integrating supporting tools for the execution of activities and tasks of performance analysis and the knowledge necessary to execute them, in order to meet the variability presented by the characteristics of these activities. Results: In this paper, we describe each SPEAKER module and the individual evaluations of these modules, and also present an example of use comprising how the environment can guide the user through a specific performance analysis activity. Conclusion: Although we only conducted individual evaluations of SPEAKER’s modules, the example of use indicates the feasibility of the proposed environment. Therefore, the environment as a whole will be further evaluated to verify if it attains its goal of assisting in the execution of process performance analysis by non-specialist people.