In order to achieve a successful implementation of electronic commerce (EC), it is necessary to “re-engineer” the logistics activities of the enterprise. This chapter first presents and analyses the features of EC, i.e., the typical content of Web sites and technological and operational requirements, for the implementation of each of the four stages of EC (Brochureware, e-commerce, e-business, and e-enterprise). Then the concepts, techniques, and tools that may contribute to the successful implementation of EC are surveyed. Finally, a self-diagnosis tool is presented to initiate the re-engineering process. The self-diagnosis tool details the company’s profile in view of an EC implementation and identifies the operational activities that need to be reviewed, upgraded, integrated or outsourced.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.