The present study focuses on an evaluation of intercity Keretapi Tanah Melayu Berhad (KTMB) performance delivery on customer satisfaction and commuter services. Its objective is to evaluate the customers’ satisfaction of KTMB intercity towards the performance delivery of various services. As such, a framework was proposed for major dimensions which have an impact on the level of services satisfaction provided by my KTM commuter. Furthermore, the study employed qualitative and quantitative methods for the purpose of analysis. Data was obtained using 600 questionnaires and 18 staff via interview session. The findings show that status and age of respondents have no significant influence on safety and security, cleanliness, facilities, as well as services except between the categorical variables; quality, punctuality and price which have significant differences tangled with the performance of commuter service. From all the responses that were pointed out by interviewees, the most significant reason for the persistence of the problems is MyCommuter launched by KTM, which is the unbalanced momentum of systematic management. Also, it was realised that the heterogeneous variations of lower fairness within the system will affect the punctuality, functions of commuter, the breakdown of the trains, limitation of commuters, and etc in a negative direction. Important areas of priorities for the improvisation of commuter services are the holistic coordination of effective and continuous monitoring of system in terms of systematic management. Lastly, the present study suggests conducting an extensive study in comparing KTMB and ETS services to enhance the quality of their services.

 Abstract -In line with the technological changes in the industry revolutionary era of the 4.0, today's organizations have also quickly adopted new or digital technology trends. One of these new trends is E-recruitment in human resource management. Online recruitment is also known as E-recruitment which is a HR software that uses technology in a particular web-based to guide and assist the hiring process in order to reduce the financial burden, improve the effectiveness of administrative and gain access to a wider pool of talent. A total of 230 data were collected from the Z generation respondents selected purposively convenience. The data was analyzed using the PLS structure equation model to identify the adoption of E-recruitment technology by generation Z. The results of the multi-level analysis showed that the expectation of positive results affects E-recruitment retrieval. Findings and suggestions provide valuable insights on E-recruitment and its implications in the modern era of revolutionary industry 4.0.

Consumer behavior has changed during the Covid-19 pandemic in all spheres of life. In Malaysia, there was a surge in e-commerce, a preference to buy essential goods from trusted brands while being cautious with spending. During the pandemic, Malaysian consumers have been more careful about spending their money and where they spend their money. Based on the review of past literature, the study's goal was to examine the relationships of variables such as perceived severity, cyberchondria, self-efficacy, and self-isolation on consumer behavior during the Covid-19 pandemic in Malaysia. The aim of the study was also to highlight the implications of the study that will be beneficial to the Malaysian government, the consumer association, and retailers. The quantitative research method was used to conduct this study via online questionnaires. The target respondents were consumers from Selangor between the ages of 20 to 60, mainly those with jobs and who earned a monthly income. A total of 196 respondents answered the questionnaire. The reliability, linearity, normality, correlation, and multiple regression tests were conducted using SPSS. The study results revealed that only perceived severity and self-isolation had significant relationships with consumer behavior. The scientific novelty of the study was that both cyberchondria and self-efficacy were insignificant. These findings imply that both cyberchondria and self-efficacy do not affect the consumer behaviour of Malaysian during the pandemic. The implications of the research findings were discussed.

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