This article examines the development and usage of e-government in Malaysia. The history of public administration reform in Malaysia demonstrates the government's willingness to experiment with innovations seen as improving the efficiency, effectiveness and responsiveness of public services. Thus, e-government has been enthusiastically promoted by the Malaysian government and has spread across most government organisations at central and subnational levels. The article provides details of a range of services both within government and for society that are available in e-government modes. However, there are challenges to the development of e-government including adherence to traditional models of service delivery, resistance to organisational culture change by officials, preference for counter services by clients and constraints on the availability of information technology training. Mobile phones are now seen as a new way to encourage citizens to use e-government on a regular basis. JEL Code: D78The growth of access to broadband internet services and the proliferation of mobile telecommunications have fostered the promotion of e-government applications by governments across Southeast Asia. E-government is thought to represent a means for effective governance and citizen participation, both at national and local levels. It has the potential to improve public management, and to increase efficiency, transparency and accountability. Governments are increasingly using the popularity of interactive information and communication technology (ICT), particularly the internet and mobile phone technologies to improve interaction with citizens. Benefits are seen as including cost efficiency for governments and greater convenience for citizens when paying bills and applying for permits and licences online. The e-government model of public service delivery is also seen as enhancing governance by improving the quality and responsiveness of services, by expanding the reach and accessibility of public infrastructure, and by allowing citizens to experience a faster and more transparent interface with government services (Gil-Garcia and Pardo, 2005;McClure, 1997).Many countries have recognised the importance of citizen feedback via the internet and are taking advantage of social networking tools to create better websites and web portals. Mobile telephones are increasingly being targeted by governments to provide services in the form of alert messages sent by way of short 'text' or SMS messages. Malaysia's mySMS system enables users to receive information and documents on demand, and to receive broadcast information from government agencies, including emergency information. The system also allows users to lodge complaints about government agencies.When governments upgrade their websites to incorporate interactive tools, citizen e-participation seems to be strengthened. Citizens are no longer passive consumers of government-provided information but active participants in the decision-making process relating to government service deliv...
The purpose of this study is to investigate the effectiveness of the guidance and counselling programme to manage student discipline in secondary schools in Malaysia. The study examined how secondary schools implemented the guidance and counselling strategy to maintain positive discipline. The goal of this study is to assess the performance of counsellors in addressing the disciplinary issues. It is also to explore how counsellors developed their approach in conducting their counselling with their student. This study was carried out to achieve the objectives to evaluate the effectiveness of Guidance and Counselling Services and the impact on their student. Then it is to identify the types of guidance and counselling services provided in the schools. Also, it will discuss about the challenges confront by the counsellors in the counselling duties. It adopted a qualitative approach and employed an interview design. Consequently, a qualitative approach is considered here as the best means to answer the studies research question. Qualitative approaches focus more on processes rather than on products.
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