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Abstract-Service quality has been regarded as one of the key factor to compete in the banking industry. Therefore, in order to be competitive it is vital for the banks to fulfill customers' satisfactions. The objective of this study is to investigate the relationship between customer satisfaction and the service quality of Islamic banks in Malaysia. A survey was conducted in this study. The study revealed that there is a positive relationship between customer satisfaction and constructs of service quality such as personnel of the banks, image of the banks, services offered by the banks and the accessibility of the banks.Index Terms-Customer satisfactions, survey, service quality, Islamic banks in Malaysia.

Due to statistical analysis, the issue of random sampling is pertinent to any quantitative study. Unlike quantitative study, the elimination of inferential statistical analysis, allows qualitative researchers to be more creative in dealing with sampling issue. Since results from qualitative study cannot be generalized to the bigger population, qualitative researchers do not have to endure the strenuous randomization process of sampling procedure. However, qualitative researchers should not take sampling procedures too lightly, and if they do, it will affect the richness and the appropriateness of the data. The chances are, the data will not answer their research questions and this can frustrate the researchers when making meanings to the data. This paper will examine the available methods in sampling participants for qualitative study. Specifically, the paper will discuss the sampling frame suitable for case study, such as single-case (holistic and embedded), multi-case, and a snowball or network sampling procedure. Discussion will also involve challenges anticipated for each procedure.