Developing countries are always experiencing the main problem of development, where one of the points of development problems concerning the problem of a large population with a low quality of life Banjarmasin city government has a policy. namely Kampung Keluarga Berencana - Kampung Baiman (KKB-KB). The KKB-KB program not only prioritizes family planning programs but all sectors, such as health development, population administration and residential development. The KKB-KB program is expected to improve the quality of life of the community. This study uses a qualitative approach to collect data and analyze data then interpreted.

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This study aimed to find out the description : the satisfaction of society’s response to public service as well as service quality index value and the performance of the public service in the Departement of Civil Registration and Population of the City of Banjarmasin. The research using survey method and descriptively. Data collection using the questionnaire for respondents whit a simple technique random sampling. Descriptive data analysis with quantitative. The results showed the public generally satisfied with public service provided by the Departement of Civil Registration and Population of the City of Banjarmasin. The quality of service of the Departement of Civil Registration and Population are include in categories B, and the performance of his ministry is in good category either.

This research is intended to know the level of public complaints to public service to the Ombudsman of the Republic of Indonesia representative of South Kalimantan Province, the period of 2013 - 2015. In addition to knowing the obstacles of the Ombudsman Institution of the Republic of Indonesia Representative of South Kalimantan Province In following up or resolve complaints community. The method used is the approach of quantitative and qualitative research, with the form of data collection through the database. While data analysis using Model Miles and Huberman, using phase, Data Reduction, Data Display, and Conclusion Drawing / verification. The results show maladministration case between the years 2013-2015, the most frequent reporter is individual / direct victim and occurred in 2015 that is 71 cases (61%), from classification reported from year to year continue to increase this happened to city government / regency, And the most prevalent in 2015 ie 77 cases (66.4%). Meanwhile, when viewed from the type of maladministration of the most reported public reported is in the year 2013 is a case of delayed soluble, whereas in 2014-2015 cases do not provide services, and the case is most prevalent in 2014 ie 51 cases (38.3% ), Whereas by 2015 this case has declined.