This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through five dimensions namely tangible, reliability, responsiveness, assurance, and empathy. Fuzzy concepts are used to present uncertainties over respondents' assessment of subjective questionnaires. To determine the priority of improvement, used the Customer Value Index Potential Gains (IPGCV) method. Based on processing data results by using fuzzy-servqual method, it is known that the Tangible dimension has a gap of -0.13, the Reliability dimension has a gap of -0.13, the Responsive dimension has a gap of -0.14, the dimension of Assurance has a gap of -0.12, Empathy dimension has a gap of -0.11. The negative value on fuzzy-servqual assessment can be interpreted that the overall service has not met customer expectations. Achievement of the quality level is equal to 0.8606 which is indicates the quality of services still need improvement because the level of service quality is less than 1 (Q <1). Based on calculation using the PGCV Index, it is known that services which have the highest priority are employees who have adequate support from their institutions so that they can carry out their duties properl

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The entrepreneurship work program is one of the activities at the Kuliah Kerja Mahasiswa Universitas Serang Raya in Desa Angsana, Kecamatan Mancak, Kabupaten Serang. The purpose of this community service activity is to increase the income of the community in Kampung Cigandik and Tampakaso, by empowering housewives. The importance of this activity is due to the high yield of melinjo, which most of the melinjo seeds are sold in raw condition and the rest are made into raw chips, which have a relatively low selling value. Product innovation is needed to increase the value added of melinjo, so it can increase people's income. The implementation of this activity begins with observations to the field, formation of business groups, socialization, and training of participants. After that, assistance is provided so that the product can be marketed. The results obtained are assisted business groups capable of producing snacks based on melinjo independently. After the community service activities are complete, the community can look for alternatives to the development of melinjo-based food products in order to increase the value added so it can increase their household income.

Pelabuhan Banten is a company engaged in port services in Indonesia, one of the essential aspects of which is the process of loading and unloading ships which are part of the landing process that will affect the queue of vessels entering or exiting the port. In this case, the variables observed were data on the time of arrival, service time, and the number of services. The method used in the retrieval of data on arrival time is purposive sampling. Data analysis methods include the detection of data distribution, determination of the queue model, and performs the calculation of the queue model. The single phase multichannel queuing system used in Banten Port for the average arrival of ships (λ) is obtained 45 ships/month and the average service (µ) adds 2 servers, from 3 servers to 5 servers because of the calculation of the 5 servers obtained the results of the calculation of the queue model are obtained. The probability of no service (Po) is 0.023. The average number of waiting in the queue (LQ) is 26 ships. The average number of waits in the system (Ls) is 35 ships. Average waiting time in the queue (Wq) is 34.66 minutes, the average waiting time in the system (Ws) is 35.99 minutes..