Abstract. Research aim to analyze 1) influence of actual, ideal, social and social ideal self-congruity on Iphone brand satisfaction. 2) Influence of actual, ideal, social and social ideal self-congruity self-congruity on Iphone brand loyalty. 3) Influence of brand satisfaction on Iphone brand loyalty. 4) The role mediation of brand satisfaction within influence of actual self-congruity, ideal self-congruity, social self-congruity, social ideal self-congruity on Iphone brand loyalty. Sample has taken by using non probabilty sampling with purposive sampling technique. Respondents are Iphone user in Malang City who made personally purchase decision with has used Iphone about 1 year. Research’s samples are 140. The hypothesis tested by Partial Least Square analysis. The research results actual, ideal and social ideal self-congruity influence on brand satisfaction then brand satisfaction influence on brand loyalty. Brand satisfaction had mediation within influence of actual, ideal dan social ideal self congruity on brand loyalty.

No abstract

Quality management in organizations becomes a necessity to improve performance and quality standards that have been set. Quality standards can be achieved when the organization has obtained ISO 9001 certification. This study aims to examine how the application of ISO 9001 quality standards in zakat and waqf institutions and how organizational performance can be optimized through the study of several journal articles related to ISO 9001 implementation and its role in improving performance in zakat and wakaf institutions which are expected to be amil zakat and wakaf institutions to be more optimal, efficient, quality and standardized. This study uses qualitative research, with primary and secondary data sources that fit this study. The results showed that the implementation of a quality management system in accordance with ISO 9001 standards in zakat institutions was able to produce performance improvements that were measured through the satisfaction of muzakki and all levels of stakeholders as well as financial aspects and sustainable business processes. muzakki is able to encourage improvement in organizational governance that is good corporate governance. Manajemen mutu dalam organisasi menjadi kebutuhan guna meningkatkan kinerja dan standar mutu yang telah ditetapkan. Standar mutu dapat dicapai ketika organisasi telah memperoleh sertifikasi ISO 9001. Penelitian ini bertujuan untuk mengkaji bagaimana penerapan standar mutu ISO 9001 dalam lembaga zakat dan wakaf serta bagaimana kinerja organisasi dapat dioptimalkan melalui kajian beberapa artikel jurnal terkait dengan implementasi ISO 9001 dan perannya dalam peningkatan kinerja pada lembaga zakat dan wakaf yang diharapkan lembaga amil zakat dan wakaf menjadi lebih optimal, efisiensi, yang berkualitas dan terstandar. Penelitian ini menggunakan penelitian kualitatif, dengan sumber data primer dan Skunder yang sesuai penelitian ini. Hasil penelitian menunjukkan bahwa penerapan sistem manajemen mutu sesuai dengan standar ISO 9001 dalam lembaga zakat mampu menghasilkan peningkatan kinerja yang diukur melalui kepuasan muzakki dan seluruh jajaran stakeholder serta aspek finansial serta proses bisnis yang berkelanjutan, Lembaga zakat yang memfokuskan pada stakeholder serta peningkatan layanan kepada mustahik dan muzakki mampu mendorong peningkatan tata keola organisasi yang bersifat good corporate governance.

Public institutions provide services continually to strive for quality improvement through good governance. Along with the transformation of the digital era, Good Governance is synchronized with digital-based services in terms of Digital Governance. This study's purpose is to examine how digital transformation in public service can be improved the quality of Good Governance. The digital transformation successfully can be reached through the collaboration between user experiences and senior digital experts. However, Digital Governance encounter several challenges including a lack of relationship between institutional managers with stakeholders as users and the risk of protecting data sources that are prone to leakage. Therefore, good governance still needs to be improved continuously so that it can provide benefits to the wider community. One benefit of implementing good governance of government institutions is the formation of a smart city that results in the convenience and welfare of the community.

Research purpose to eximne role Corporate Reputation to Customer Trust development through service, contribution and image indicators. Reserarch using quantitative method with sample Garuda Indonesia Airlines’s Customer. Result by using regression analysis shown that Corporate Reputation have role to increase Customer’s Trust. Service and Contribution as indicator so has contibution for Trust development among Customer of Airline Service. Although image indicator has no impact to customer trust development. Furthemore this study has implication to examine role Corporate Reputation and Trust for behavioral intention for future research