Administration of communication networks, according to the Law “On Communication”, is a set of organizational and technical measures aimed at ensuring the trouble-free and coordinated functioning of the communication network. Including traffic regulation, monitoring and control of the state of network elements, transport network channels and interactions of nodes, as well as managing the operation of applications and the provision of new infocommunication services. In this regard, this work is devoted to the study of the topic Indicators of the effectiveness of the use of automation systems to support infocommunications services