For its own development and governance, the Internet created a ground-breaking open model that involved all stakeholders. In an enormously connected world, Generation Y has been identified as the main consumer group that will bring change to the internet platform.. The aim of this study is to analyze the attitude and the Internet usage among the generation. This study was conducted using a questionnaire that was completed by 432 working professionals in the Kuala Lumpur Federal Territory and Selangor State, specifically MSC (Multimedia Super Corridor). It can be concluded that determinants such as gender and computer literacy influences internet moderators. in addition, as a moderator, the association between gender and computer literacy is imperative.

Relationship marketing has been recognised as an excellent way to build an exclusive long-term relationship with their customers in today's dynamic global industry.However, many institutions fail to systematically gauge and track customer satisfaction and the factors shaping it. An increasing number of institutions are making customer satisfaction a main concern. The aim of this study is to highlight the importance of customer satisfaction in the service industry.This study was carried out via a questionnaire involving 200 customers of hotel located in urban areas namely, Georgetown, Penang. It can be concluded that there is a positive relationship between customer satisfaction and customer retention. Thus,the higher the level of customer satisfaction the higher the likelihood a customer will repeat staying at the hotel and recommend hotels to others.

In Malaysia, Cottage Industry is a major source of revenue for the villagers. It's mostly small-scale operations that rely on local resources and conventional skills, with low upfront costs and quick returns. However, due to a lack of new technologies, infrastructure, and knowledge transfer, the industry might not be thriving right now. The aim of this research is to evaluate the current roles, challenges, and gaps in Perak's CI. This study was carried out via face-to-face interview on 10 stakeholders from different agencies. This study shows a number of factors affect a community's socioeconomic development and CI business. Internal and external factors, such as interest and self-motivation, as well as the positions of various organisations, as well as family and community support, all contribute to this.

Insurance fraud is the most common form of fraud in the world, aside from tax evasion. By its very existence, the insurance industry is prone to deception. Basic income levels in Vietnam have a tendency to steadily rise as a result of improving socioeconomic conditions. As a result, the need for citizen security has increased and become more diverse.The aim of this study is to study the predictor/s of anti-insurance fraud among non-insurer companies in Vietnam. This study was conducted using a questionnaire that was completed by 51 employees who are currently working in the 11 non-life insurance company in Vietnam. It can be concluded that there exists a significant relationship between all the four independent variables which are namely external regulations, public context, management functions as well as underwriting guidance.

Cottage Industry in Malaysia contributes key economic revenues for the village population. It is mainly small-scaled operations, using local resources and traditional skills with very low investments but fast returns. However, the industry may not be flourishing currently due to the lack of modern technology, facilities and knowledge transfer in place. Aim of this study is to determine the CI's current positions, challenges, and gaps in the state of Perak. This study was carried out via a self-administered structured questionnaire that equally distributed throughout the Perak State (North Perak, Central Perak and South Perak) involving 300 respondents. The study shows that a community's socioeconomic development and CI sector are influenced by a variety of factors. It is due to both internal and external causes, such as interest and self-motivation, as well as the positions of different organisations, as well as family and community support.