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In this paper, a single server finite buffer Markovian queuing system is analyzed with the additional restriction that customers may balk as well as renege. Reneging considered in literature is usually of position independent type where the reneging rate is constant irrespective of the position of the customer in the system. However there are many real world situations where this assumption does not hold. This paper is an attempt to model balking with position dependent reneging. Explicit closed form expressions of a number of performance measures are presented. A typical problem is discussed to demonstrate the usefulness of results derived in the paper.

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In a multi server queuing system, buffer size is often larger than the number of servers. This necessitates queuing and waiting for some customers. Customers become impatient while waiting for service. Additionally, they may also become impatient if service is not offered at the desired rate. This paper analyses a finite buffer multi server queuing system with the additional restriction that customers may balk as well as renege. Closed form expressions of a number of performance measures are presented. A design problem is discussed to demonstrate the results derived.

No abstract