Purpose – The Benner Library Web site at Olivet Nazarene University was targeted for an update and those responsible desired a systematic, efficient approach to the process. Design/methodology/approach – The project needed clear goals and careful coordination of all stakeholders, including all levels of patrons, library professionals and staff and university administrators. Findings – The methodical approach proved to be time consuming but effective. Originality/value – A team composed of Web developers, programmers and graphic designers accomplished the technological process, but communication between team members and stakeholders was essential.

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