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Because of prevalent threats to SoHo based ADSL Routers, many more devices are compromised. Whilst an end-user may be at fault for not applying the appropriate security mechanisms to counter these threats, vendors should equally share the blame. This paper reveals that the lack of security related content and poor overall design could impact on end-users' interpretation and willingness to implement security controls on their ADSL router. It argues that whilst the number of threats circulating the Internet is increasing, vendors are not improving their product literature.

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-The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.