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This chapter seeks to assess the relationship between Web infrastructure and Internet-based innovation as sources of business value. To respond to this challenge, a conceptual model, grounded in the resource-based view (RBV) is developed. To test hypotheses, a large sample consisting of Spanish firms is employed. The results show that, as hypothesized, Web infrastructure is not positively related to business value and that Internet-based innovation has a positive significant impact on business value. In addition, the results show no significant complementarity between Web infrastructure and Internet-based innovation.

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Performance management is one of the vital areas within any organization since it permits the supervision, measurement and control of the activities of employees. In outsourcing environments, this kind of activities are even more crucial, since the distance between supplier and client increases the difficulties in carrying out the process. This circumstance requires an improved and more specific level of the management of performance of the new organizational activities brought about by the client-supplier paradigm. This paper proposes a model of improvement of performance management of the activities of clients and suppliers, governed by the eSCM (eSourcing Capability Model) through the use of the management of performance of human capital defined in the People-CMM (People Capability Maturity Model). The overall objective of the work is to develop the new model that manages, in the most efficient way possible, one of the most important assets of the organizations: human capital.