Karakteristik industri jasa dengan industri manufaktur berbeda. Penelitian ini akan mengembangkan model QFD (Quality Function Deployment) dimana akan dikembangkan untuk jasa layanan industri transportasi umum. Untuk menggambarkan implementasi model, akan diuji untuk transportasi bagi penyandang cacat. Hal ini karena setiap warga negara berhak untuk mendapatkan layanan transportasi umum, termasuk penyandang cacat. Penelitian dimulai dengan identifikasi Voice of Customer (VoC) dengan menggunakan metode Kano, yaitu dengan kuesioner fungsional dan disfungsional ke responden. Langkah berikutnya adalah menggunakan metode Fuzzy untuk mengurangi jawaban yang subjektiv dari responden. Setiap atribut kemudian diklasifikasikan ke dalam kategori Kano: must be, one dimensional, attractive, dan indifferent. Untuk merancang sistem layanan, digunakanlah QFD . Berdasarkan hasil analisis QFD, ada sebelas kriteria untuk kebutuhan layanan yang dari VoC dan 21 atribut respon teknik yang digunakan untuk merancang sistem pelayanan. Selain itu, berdasarkan perhitungan VoC untuk bus untuk penumpang cacat, nilai tertinggi adalah atribut keamanan. Untuk itu, diperlukan adanya pusat informasi di halte-halte bus dan terminal-terminal

Layout arrangements are vital for improving quality, productivity and corporate image. A production requiring multiple machines and a production process flow that is too long necessitates the preparation of a detailed layout in order that there is no transfer flow movement in the production process. This study aims to make the production process has a total minimum displacement moment and increase employee performance. From the analysis conducted at PT. XYZ that produce bread shows the existence of long distance, motion behind and congestion during material handling. The result of analysis by using method from to chart shows that the distance of material transfer distance is 73, 70 meter, total frequency of material transfer 35 times and mileage with total 1,901 meter. The result of analysis using activity relationship chart where spray & seeding (J) and split machine (K) departments were moved close to proofing room 1 (H1) and proofing room 2 (H2) facility, rack & pan 1 (I1) facility was moved near With rack, tray & pan cleanning (G) area facilities and the sieving flour (B) and formula room (D) departments being moved close to the process area 2 (C2) facility.

This study aims at determining the conditions and characteristics of shrimp waste, the economic value of the potential for shrimp waste, as well as the policy direction for implementing the Circular Economy of Shrimp Waste as a Green Economy Alternative in the Bulak Banteng Kenjeran Coastal Area, Surabaya City. The research method used is descriptive qualitative and quantitative with the process hierarchy analysis technique (AHP). The data collection method was carried out by distributing questionnaires and in-depth interviews with selected respondents. The results showed that the characteristics of shrimp waste in the form of shrimp heads and shells were still not used for economic value activities, and people dumped them in gutters around homes and at sea. The priority policy directions that can be applied to the Circular Economy of Shrimp Waste as an Alternative to a Green Economy are; 1) providing innovation and technology for economic-based shrimp waste processing with a total CR (consistency ratio) value of 1.878; 2) to improve environmental health by not disposing of shrimp waste around the house, the total value of CR is 1.127; and, 3) the government provides a shrimp processing industry for fishermen with a total CR value of 0.094. Each policy priority can be carried out in synergy so that shrimp waste can be handled properly.

Determination of poor families in the poverty database is still less than perfect. There is still no multi criteria decision making (MCDM) technique in the grouping of poor families, making the results of the criteria in grouping poor families still far from expectations. So, this article discusses the use of the multi criteria decision making (MCDM) technique for grouping poor families in the poverty database in the Malang district. Fuzzy logic is one technique of MCDM which is commonly used for affirmation of decisions. In a random sampling of 35 families taken from the Malang District poverty database, the classification that was originally obtained was only obtained by 2 (two) classifications of poor families, namely: very poor families and poor families. But after it was calculated using the Fuzzy Logic method, it was found 3 (three) classifications of poor families, namely very poor families, poor families, and almost poor families. The magnitude of the distribution of the poor family classification is: 17 (seventeen) very poor families which previously were 14 (fourteen), 17 (seventeen) families were categorized as poor families that were previously 21 (twenty one), and 1 (one) family in the category of near-poor families that were not previously found. With these results, it can be concluded that the Fuzzy Logic method can and is able to provide better and more diverse results in determining poor families in the Malang District poverty database.

Dukuh Menanggal menjadi salah satu kelurahan yang sangat perhatian terhadap UMKM. UMKM Amanah Belimbing Wuluh Dukuh Menanggal memang sudah mampu berkembang secara baik. Namun perkembangan ini juga belum mampu memberikan kontribusi yang maksimal kepada para anggota pada khususnya serta masyarakat Dukuh Menanggal. Media katalog produk dipilih dalam mempromosikan secara keseluruhan apa yang ada dan disediakan oleh UMKM Amanah Belimbing Wuluh Dukuh Menanggal. Dari hasil identifikasi permasalahan dan menggali potensi di masyarakat Kelurahan Dukuh Menanggal terdapat 28 nama UMKM dan puluhan Jenis makanan dan usaha yang dijual. Perancangan Katalog Produk menunjang UMKM di Kelurahan Dukuh Menanggal merupakan kerjasama antara Dosen Program Studi Teknik Industri UNIPA Surabaya dengan Mahasiswa Teknik Industri Angkatan 2019. Katalog produk ini berisi profil nama dan produk UMKM