This article presents and compares the use of city buses before and during a pandemic. Crisis management of public transport during a pandemic was also discussed. A survey was conducted to check the behavior of travelers at that time. The methods of managing public transport in several Polish cities were compared. Economic aspects such as ticket revenues are considered, and social aspects such as the traveller's approach to imposed restrictions or the use of precautionary measures. K e y w o r d s: buses, public transport,public transport management, crisis management, COVID-19, pandemic J E L C o d e: R41